FAQs

Click on the 'Enter' button on the top right-hand side of the page and click on ‘Forgotten password?’. We will then send you a password recovery message to the email address you provided when registering.

Yes, simply login to your account and then use the drop-down menu to select ‘My details’. From here you can change your account details, including your username and password.

Yes, you can. Just login to your account to access your details and then follow the registration and payment process for each individual course you want to take. Note that you may have to complete extra registration details for some of our courses depending on requirements.

The online learning platform is open to everybody. Without registering, you are able to access the main information about each of the courses we offer. In order to access any of the specific course material, post a comment on the forum or to attend a webinar you must complete the registration process. Most course content is only available if you pay the course fees.

You can access the online learning platform through any computer or device which is: connected to the internet, has sound and Adobe Acrobat Reader DC. On all devices, we recommend using Google Chrome and the suggested minimum screen resolution is 1024 x 768.

Yes, all of our online courses are designed to be responsive on all mobile devices and tablets so you can take them with you wherever you go. You must be connected to the internet and be able to watch and listen to video content. We always suggest accessing the online learning platform through Google Chrome.

If you are struggling to access any part of the course please make sure the device you are using meets the above requirements. If you are still having difficulty accessing any part of the course, please contact us using the ‘Contact’ button at the bottom right-hand side of the page; explaining the specific problems you are having and any error messages you are seeing.

You access all the material through the online learning platform. You must be registered to be able to access the free modules as well as the paid full course content. Most of the material is embedded into the online learning platform, but there will occasionally be material which you need to download directly from the platform in PDF format. You need Adobe Acrobat Reader DC installed on your device to be able to do this.

ID verification allows us to ensure that the person taking the course is the person who will receive the credit. Completing this process means that we can include this on your end-of-course certificate, which you can then use to support any future professional or educational development.

In order to verify your identity, you need to login to the platform and then click on ‘ID Verification’ at the top of the page. From here, you must upload a photo or scan of your ID document, which will then be checked against the personal details you have provided. This may take up to 48 hours.

You can verify your identity using a passport, driving licence or a government issued ID card. Paper driving licences are not accepted. All ID used for verification purposes must not be expired.

You can upload either a photo or a scanned copy of your original document. You will need to provide photo ID and all details must be clearly visible in the photo or scan.

Yes, you can complete any course without having verified your identity. Users without verified ID will not see the ‘ID verified’ sign on their profile. However, in order to download your end-of-course certificate, you must verify your ID.

You can pay safely and securely using a valid credit or debit card.

Yes, you can pay safely and securely using a valid credit or debit card.

If your payment is declined, please contact your bank to see if there are any issues concerning the online use of your chosen payment method. In the meantime, we recommend trying an alternative payment method, or contacting us via the ‘contact’ button at the bottom right-hand side of the page.

For every payment made on the online learning platform, you will be sent a confirmation email outlining the amount paid and the course it relates to. If you require any further information on the payments made through the online learning platform, please contact us using the ‘Contact’ button on the bottom right-hand side of the page.

Unfortunately, we cannot accept cash payment for any of the courses offered on the London School of Languages online learning platform.

All course fees are non-refundable unless you can prove there are extenuating circumstances which would prevent you from completing the course you have paid for. In this case, please contact us directly using the ‘Contact’ button at the bottom right-hand side of the page.

Yes, there is a free element to most of the courses we offer to give you the opportunity to sample the course content before paying the full course fees. The open elements to the course are shown with an unlocked padlock when you enter the course and view the content/modules. You must register on the platform in order to access these free elements/modules.

We offer a variety of courses for both English teachers and learners of English. Courses for English teachers vary in length and topic, for a full list of our Teacher Training courses, please see the course catalogue. Our Exam Preparation courses are designed for learners of English who are working towards a specific English qualification.

It all depends on how much time you have to commit to the course and your specific area of interest. Have a look at our full catalogue of courses to see what we have to offer. Remember to pay close attention to the course requirements and the course content in order to see whether or not it is for you. There are free elements to most of the courses which you can try before paying the course fees. Please note, you must register on the platform in order to access these free elements/modules.

Yes, you can take as many courses simultaneously as you like. Keep track of your progress and the time remaining on each course using the ‘My courses’ button at the top right-hand side of the page once you have logged in.

If you need more time to complete the course, you must contact us using the ‘Contact’ button at the bottom right-hand side of the page. We will only consider extending course access for users who can prove there are extenuating circumstances which will prevent them from completing the course within the allotted time.

Each course has specific requirements or recommended prerequisites. Please make sure you have read through these before registering and paying the course fees. You may be asked to confirm that you meet these requirements when completing your registration details for some courses.

Our online learning platform is currently only available in English. All courses will be delivered in English.

Make sure you have read all of the information provided on the course page and the different tabs. If you still can’t find the information you are looking for then contact us using the ‘Contact’ button at the bottom right-hand side of the page.

All of our courses have recommended reading relating to the topic, but this is entirely optional. You will not be required to purchase any additional material in order to successfully complete the course. We do strongly recommend making comprehensive notes during the course and printing any downloadable material which you may want to annotate as you are working your way through the content of the course.

Written work is submitted via the main course page, as an additional module. Once submitted, course participants will be able to track the status of their work through ‘My courses’. Written work must be uploaded in .doc or .pdf format in order to be valid.

Absolutely! We are constantly looking for ways to develop our online learning platform and are open to any ideas you may have. Please let us know by contacting us using the ‘Contact’ button at the bottom right-hand side of the page.

You need to pay close attention to the number of hours you are expected to complete per week and the total course length. We recommend a pace of one module per week and there are an extra four weeks to complete the written assignments. Please make sure you have the time to commit to the work so that you are able to complete the course within the allotted time. This course is designed for teachers of English to Young Learners (under 18) all over the world and is a great way to increase your knowledge on the theory and the practical implementations of this in the classroom. Please see the 'Description' tab on the course home for further information on the specific elements of the course.

You do not need to have any previous teaching qualifications to complete the course. You need to be over 18 and possess a level B1 of English or higher on the Common European Framework of Reference for Languages (CEFR).

You can start the course whenever you want as there is no fixed start and end date. Once registered, you will have 24-week access to the course. The course is entirely online and you are able to complete it, whenever and wherever you want. The face-to-face and exam components are entirely optional, but must be completed at our teacher training centre in San Sebastián, Spain. To see the dates of these components, please see the main course catalogue and select the face-to-face or exam component to register.

We highly recommend keeping a pace of one module per week. There may be some which will take you longer than others, but we anticipate that each module should take around 2-3 hours. Make sure you take notes throughout the 20 modules for your two assessed written assignments at the end of the course.

If there are extenuating circumstances which would prevent you from completing the course in 24 weeks, then please contact us directly using the ‘Contact’ button at the bottom right-hand side of the page. Please note that we will only extend the course access past 24 weeks if you are able to prove that you are unable to complete it within that time.

There is an optional face-to-face component which is run at our Teacher Training Centre in San Sebastián, Spain. There will be two sessions run per year and you must specify which of these you wish to attend when registering for the course. To see more information about the face-to-face course component along with the dates, please see the course catalogue page.

If you are no longer able to attend on the date you provided when registering for the course, then we can transfer your attendance onto another date. If you are no longer able to or no longer wish to attend the face-to-face element of the course, you must contact us using the ‘Contact’ button at the bottom right-hand side of the page. Please note we will only be able to issue refunds on course fees paid under extenuating personal circumstances.

We arrange the TKT:YL exam at Cambridge Exam Centre San Sebastian ES409 (Spain). There are, however, other centres around the world which run this exam. Please look on the Cambridge Assessment English website to find a convenient teaching qualification centre for you https://www.cambridgeenglish.org/find-a-centre/find-a-teaching-centre/. If you have further questions about this, please contact us using the ‘Contact’ button at the bottom right-hand side of the page.

This can be found on the Cambridge Assessment English website here https://www.cambridgeenglish.org/Images/270314-tkt-yl-sample-test.pdf. You can also download the overview of all TKT modules here https://www.cambridgeenglish.org/Images/272249-course-certificate-in-tkt-overview.pdf.

Absolutely! If you wish to add other course components (face-to-face, TKT:YLs) within the 24-week period in which you have access to the course, then you are able to do so at the discounted price when purchased alongside the online course. If you wish to complete the extra course components having already completed the 24-week online course then you will have to pay the non-discounted price. For more information, please contact us using the ‘Contact’ button at the bottom right-hand side of the page.

This is submitted via ‘module 21’ on the online learning platform. Once sent, these will be assessed by one of our three course tutors and marked as ‘pass’ or ‘resubmit’. If your work is marked ‘resubmit’ you will receive feedback comments on what you need to amend and you will have to resubmit your work via the online learning platform, as before. If your work is marked as ‘pass’ then you will be able to complete the course. You will only be able to download the end-of-course certificate when both written assignments have been marked as ‘pass’. If you have any further questions about the written assignments please see the course description tab, or contact us using the ‘Contact’ button at the bottom right-hand side of the page.

You need to be registered to be able to access the webinars. All webinars are free and available to all registered users on the online learning platform. To register for the webinar, click on the one you would like to attend and click on the ‘register’ button. You will then receive a confirmation email for the webinar registration.

If you can no longer attend a webinar then you must cancel your registration to allow others to sign up for it. You can do this on the main webinar page or following the link in your confirmation email.

Each webinar has a limit of 100 participants. You will see a participant count on the description page for each webinar. If there are places available, you will be able to register for the webinar.

If you miss a webinar, you will find a library of saved past webinars at the bottom of the webinar page. This also means you can browse any other past webinars which you might not have been able to attend.

All webinars are delivered through Zoom. You don’t need to install it to be able to access the webinar, but please make sure your device is connected to the internet and you have sound.

Ten minutes before the webinar starts, you will be able to click on ‘access’ on the webinar page, which will launch the Zoom webinar. You will be prompted to enter your name and your email address in order to enter the webinar.

Yes, all webinars will come with an editable certificate of attendance in PDF format, which you can download and fill in your name. Once you have done this, you can save it and print it out if you wish. The link to this certificate will be sent to your email automatically the day after you attend the webinar.

Well done! We hope you enjoyed your course and have found it a valuable experience. You can now access your end-of-course certificate in ‘My courses’ at the top right-hand side of the page. Please also make sure you rate the course and leave any comments for people thinking about taking this course in the future. Take a look at the recommended courses for you to see if there are any other courses which would be of interest to you.

Tutors will be monitoring the courses and providing feedback on the module comments and the forum. They will also be responsible for assessing the written assignments and presenting the webinars. If you have any specific questions for the tutors, which cannot be answered within the online platform, please contact us directly using the ‘Contact’ button at the bottom right-hand side of the page.

You will be able to track your courses by clicking on ‘My courses’ on the top right-hand side of the page once logged in. This area of the platform will help you stay on top of the courses you are currently enrolled on, whilst also being able to view a history of your completed courses. From here, you will also be able to download end-of-course certificated for any courses you have already completed.

You must follow the order of modules on each course (if specified) and the following module will only be unlocked once the previous one has been successfully completed. You can go back to any completed modules once they have been unlocked provided you still have access to the course content.

On completion, you will be able to download your end-of-course certificate which can be used to provide evidence of the course you have completed and its duration. The certificate will also reflect your completion of the ID verification process. Any certification obtained on the London School of Languages Online Learning Platform can be used to enhance your CV or to support educational and professional development.

To complete a course, you must complete all of the modules which make up the full course content. For each module you must complete each component and pass the end of module ‘test your knowledge’ section (if applicable) with at least 80% of the questions correct. If the course has a written component, you must submit and pass this within the allotted course access time. You cannot complete the course if any of these elements are done outside of the course access time. If there are extenuating circumstances which would prevent you from completing the course in this time, please get in contact with us via the ‘Contact’ button at the bottom right-hand side of this page.

You can review all course material once completed providing you are still within the allocated time for access to the course. You can check how long you have left of course access by clicking on ‘My courses’ or by checking the progress bar on the course homepage. Once this access time has elapsed you will not be able to go back and review any of the course material, so ensure you make comprehensive notes as you go and download any of the course material you need.

On completion of the course, you will be able to download your end-of-course certificate by clicking on the ‘My courses’ tab at the top right-hand side of the page. From there you’ll be able to see which courses you’ve completed and download your certificate. There is no limit to the number of times you can download your certificate.

Your end-of-course certificate will include the following pieces of information: your full name, course title, course assessment criteria, duration, ID verified, date of completion and signature of course tutors.

Our online courses are created by experienced and qualified teachers and teacher trainers to provide you with key information and ideas surrounding a particular topic. We aim to provide you with practical solutions to many of your day-to-day teaching or language problems and will always be on hand to answer your questions. We believe that you never stop learning and taking one of our courses will enable you to broaden your horizons and provide evidence of development and training for any future professional or educational endeavours.

The work is assessed by our own DELTA qualified teacher trainers, who are all CELTA tutors at our teacher training centre in San Sebastián, Spain. They will be monitoring the courses as well as responding to forum posts and in module comments every week and will be on hand to give help and advice when needed.

For some courses, we provide institutional discounts for colleagues of six or more who work in the same institution. If you would like to benefit from this discount, please ask someone from your institution to contact us directly using the ‘Contact’ button at the bottom right-hand side of the page. They will need to provide us with the names and ID details of all teachers wishing to take the course and we will issue unique discount codes for each of them.

You can apply all discount codes at the checkout during the registration process. Simply type in your discount code (be careful, they are case sensitive) and click ‘apply’. The new discounted price will appear and this is the amount you will be prompted to pay. Please check the length of validity of your discount code so that you don’t miss out.

Some discount codes are generic and can be used more than once. There are also other discount codes which are unique and can only be used once, by the person they were issued to.

If you have a generic discount code, then it may be shared. All unique discount codes should only be used by the person they were issued to. We will be able to cross reference discount codes to individual users to check for discrepancies and misuse.